PVWC’s Payment System will be Temporarily Unavailable 9/24 - 9/25/2025

Published on September 24, 2025

(Clifton, N.J. – September 23, 2025) – Passaic Valley Water Commission (PVWC) will be completing final preparations for the launch of its new, user-friendly payment system later this week. As part of this process, the current payment system will be completely unavailable beginning Wednesday, September 24, 2025, at 6:30 p.m. until approximately Thursday, September 25, 2025, at 11:00 a.m.

During this brief downtime, customers will not be able to make payments in-person or online, by phone, or through AutoPay.

This outage is necessary to ensure a smooth transition to PVWC’s upgraded customer portal, anticipated to launch on Thursday, September 25, 2025. Once live, the new system will provide customers with enhanced flexibility, convenience, and payment options, including AutoPay, E-Billing, digital wallet payments, and more. All customers wishing to use AutoPay must enroll or re-enroll once the new system is live.

PVWC appreciates your patience as we complete this important upgrade to provide you with more flexible and convenient ways to manage your account.

For questions or assistance, please contact PVWC’s Customer Service Team at 973-340-4300 (Option #2) or customerservice@pvwc.com.